Last Updated: 6 September 2026

At Ajooba Magic Shop, we carefully inspect and pack our products before dispatch. Since our products include magic tricks, props, kits, puzzles, and other specialty items, we accept returns or provide refunds only in cases where a defective, damaged, or incorrect product has been delivered, subject to verification and valid evidence.

We do not accept returns simply because a customer has changed their mind, does not like the product, or is unable to perform the magic trick.

1. When Can You Request a Return or Refund?

A return or refund request may be considered only if:

  • The product received is defective or damaged.
  • The product received is different from the product ordered.
  • A component or essential part of the product is missing.
  • The product was damaged during transit.

The issue must be supported by proper evidence as described below.

2. Evidence Required

To process a return or refund request, you must provide sufficient evidence showing the condition of the product when it was received.

Please provide:

  • Your order number
  • Clear photographs of the package
  • Clear photographs of the product
  • Photographs showing the defect or damage
  • A clear unboxing video, where available
  • A description of the issue

For damaged or defective products, we strongly recommend recording a continuous unboxing video while opening the package.

Important: Simply claiming that a product is defective without sufficient evidence may not be enough to approve a return or refund.

3. Reporting a Defective or Damaged Product

You must contact us as soon as possible after receiving the order if you discover a defect, damage, missing component, or incorrect product.

Please contact:

Customer Care: 9853680982
Email: jadugarajuba@gmail.com

Include your order number and the required photographs or video evidence.

Our team will review the information and determine whether the product qualifies for a return or refund.

4. Verification Process

Once we receive your complaint and evidence, our team may review:

  • Product photographs
  • Packaging photographs
  • Unboxing video
  • Order details
  • Product condition
  • The nature of the reported defect

We may also request additional photographs, videos, or information if required.

A return or refund will be approved only after the issue has been verified.

5. Approved Returns

If your return request is approved, we will provide instructions for returning the product.

Please do not send the product back without receiving return instructions from us.

The product should be returned with its original packaging, accessories, components, manuals, and other items supplied with the order, wherever applicable.

6. Products Not Eligible for Return or Refund

Returns or refunds will generally not be accepted for:

  • Change of mind
  • Personal preference
  • Incorrect expectations about the product
  • Failure to perform a magic trick due to lack of practice or experience
  • Products that have been altered or modified by the customer
  • Products damaged due to misuse or improper handling
  • Products damaged after delivery
  • Products returned without prior approval
  • Claims without sufficient evidence
  • Missing or incomplete evidence where evidence is reasonably required to verify the issue

Magic products often require practice and proper technique. Difficulty in performing a trick does not, by itself, mean that the product is defective.

7. Refunds

If a refund is approved, the refund will be processed after verification of the issue and, where applicable, receipt and inspection of the returned product.

The refund will generally be made through the original payment method or another appropriate method available to us.

The time taken for the refund to appear in your account may depend on the payment gateway, bank, or financial institution.

8. Replacement

Where appropriate and subject to product availability, we may offer a replacement instead of a refund for an approved defective, damaged, or incorrect product.

If the same product is unavailable, we may provide another appropriate resolution, such as a refund.

9. Return Shipping

If a return is approved because the product was defective, damaged during delivery, or incorrectly supplied by us, we will provide appropriate instructions regarding the return shipping process.

We do not cover return shipping for requests that do not qualify under this policy.

10. Unboxing Video

For your protection, we strongly recommend recording a clear, continuous video while opening your package.

The video should show:

  1. The sealed package
  2. The shipping label
  3. The package being opened
  4. The product and its contents
  5. Any visible damage, defect, or missing component

An unboxing video can help us verify whether the issue occurred before or during delivery.

11. Delivery Damage

If the outer package appears visibly damaged, opened, or tampered with at the time of delivery, please take photographs or video evidence before opening the package and contact us immediately.

This information may be required to raise a claim with our courier partner.

12. No Refund for Magic Performance Results

Ajooba Magic Shop sells products intended for magic performance, entertainment, learning, and practice.

The ability to perform a particular trick successfully may depend on the user’s:

  • Practice
  • Skill level
  • Technique
  • Understanding of the instructions
  • Performance conditions

Therefore, a product will not be considered defective simply because the customer is unable to perform the trick successfully.

13. Policy Abuse

We reserve the right to refuse a return or refund request where we reasonably believe that:

  • The product was damaged after delivery.
  • The product was misused.
  • Evidence has been altered or manipulated.
  • The claim is fraudulent.
  • The product does not match the reported issue.
  • The return request does not meet the requirements of this policy.

14. Contact Us

For return, replacement, or refund-related queries, please contact:

Ajooba Magic Shop
CGHB Sector 27, Atal Nagar
Nava Raipur, Chhattisgarh, 492101, India

Phone: 9853680982
Customer Care: 9853680982
Email: jadugarajuba@gmail.com

We recommend contacting us before sending any product back so that our team can guide you through the appropriate process.