Last Updated: 6 September 2026

At Ajooba Magic Shop, we aim to make sure your magic products reach you safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through ajoobamagicshop.com.

1. Shipping Partner

We use Delhivery as our primary courier and logistics partner for delivering orders.

Depending on the delivery location, service availability, and other operational requirements, we may use an alternative logistics partner when necessary.

2. Order Processing

Orders are generally processed after successful payment confirmation or order confirmation for Cash on Delivery orders.

We aim to process and dispatch orders as quickly as possible. Processing time may vary depending on:

  • Product availability
  • Order volume
  • Delivery location
  • Payment confirmation
  • Weekends and public holidays
  • Other operational circumstances

You will receive an order or shipping confirmation once your order has been processed for dispatch.

3. Delivery Time

Delivery timelines depend on your shipping address and courier service availability.

As a general estimate, orders may be delivered within 3 to 7 business days after dispatch.

Remote locations, difficult-to-service areas, weather conditions, public holidays, or other unforeseen circumstances may require additional delivery time.

The estimated delivery date shown during checkout or communicated after placing your order is an estimate and is not a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location
  • Order value
  • Product weight or dimensions
  • Promotional offers
  • Shipping method

Any applicable shipping charges will be communicated before the order is placed.

5. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number or tracking information.

You can use the tracking details provided to check the status of your shipment through the relevant courier service.

If you have received a shipping confirmation but your tracking information has not updated immediately, please allow some time for the courier system to update.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House or building number
  • Street or locality
  • City
  • State
  • PIN code
  • Contact phone number

We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete delivery information provided by the customer.

If you realize that you have entered an incorrect address, please contact us as soon as possible.

Customer Care: 9853680982

7. Delayed Delivery

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control.

These may include:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Public holidays
  • Courier operational issues
  • High shipping volumes
  • Incorrect address information
  • Local restrictions
  • Unforeseen events

A delay in delivery does not automatically qualify an order for cancellation or refund.

If your order appears to be significantly delayed, please contact our customer care team and we will assist you in checking the shipment status.

8. Failed Delivery Attempts

The courier may make multiple delivery attempts before returning an undelivered package to us.

A delivery may fail because of:

  • Customer not being available
  • Incorrect address
  • Incorrect phone number
  • Customer refusing the package
  • Inability to contact the recipient
  • Local delivery restrictions

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the package, additional shipping charges may apply if the customer requests re-shipment.

9. Damaged Package

If you receive a package that appears damaged, opened, tampered with, or significantly compromised, please contact us as soon as possible.

Where possible, customers are encouraged to:

  • Take photographs of the package before opening it
  • Record an unboxing video
  • Keep the original packaging
  • Contact us with the order number and relevant photographs or videos

This information may help us investigate the issue with the courier.

10. Missing or Incorrect Products

If you receive:

  • A wrong product
  • A missing product
  • An incomplete order
  • A product different from what you ordered

please contact us as soon as possible after delivery.

Please provide your order number along with photographs or videos of the package and products received so that we can investigate and provide an appropriate resolution.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the applicable COD option will be displayed during checkout.

Customers placing COD orders are expected to provide a valid phone number and be available to receive the shipment.

Repeated refusal of COD orders or misuse of the COD facility may result in restrictions on future COD orders.

12. Delivery Areas

We deliver to locations serviceable by our courier partners.

Availability of delivery services may depend on the PIN code and courier network coverage.

If your location is not serviceable, we may be unable to fulfill the order to that address.

13. International Shipping

Unless specifically stated on the website, Ajooba Magic Shop currently focuses on deliveries within India.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, import fees, and delivery terms will be communicated separately.

14. Contact Us

For questions regarding shipping, delivery, tracking, or an existing order, please contact us:

Ajooba Magic Shop
CGHB Sector 27, Atal Nagar
Nava Raipur, Chhattisgarh, 492101, India

Phone: 9853680982
Customer Care: 9853680982
Email: jadugarajuba@gmail.com

We will do our best to help you resolve any shipping or delivery-related issue as quickly as possible.